Primary vs secondary

You need to consider a few things if you have primary and secondary.

  • Will rotate the same people on both rosters?
  • Give more junior people to primary and more experience to secondary?
  • If people rotate on both rosters, what happens if both people don’t know what to do?
  • How do we make escalations if both levels fail? Do I need some manager on-call or not? Do I want to page all members of the team instead?